{"id":364,"date":"2023-11-11T09:31:42","date_gmt":"2023-11-11T09:31:42","guid":{"rendered":"https:\/\/www.zarph.com\/?page_id=364"},"modified":"2024-08-27T15:04:38","modified_gmt":"2024-08-27T15:04:38","slug":"pagina-de-suporte","status":"publish","type":"page","link":"https:\/\/www.zarph.com\/en\/pagina-de-suporte\/","title":{"rendered":"Support page"},"content":{"rendered":"
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Support page<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zarph technical support is available to provide quick and effective assistance. If you need help with our products and services, count on us to find quick and accurate solutions.<\/p>

At Zarph, our support team is always available to help.<\/p>

We guarantee personalized and efficient assistance, resolving your questions quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\"Manuais<\/div><\/div>
\n Instruction manuals<\/span>

From the basic concepts to the most advanced features.<\/p>

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\n Read manuals<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"V\u00eddeos<\/div><\/div>
\n Supporting videos<\/span>

A practical and visual experience for using our products.<\/p>

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\n See our tutorials<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"Apoio<\/div><\/div>
\n Customer support<\/span>

We are available to help! Clarify any questions and get technical support from Zarph.<\/p>

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\n Get in touch<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FAQ'S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n How to enter the equipment operations menu (login)?<\/span>
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  1. There are two invisible buttons on the Zarph device screen.
    1.1. The first button is in the top left corner.
    1.2. The second button is in the bottom right corner.
    1.3. Press the first button and then the second button.<\/li>
  2. The menu with username and password will appear.<\/li>
  3. Enter the correct username > press \"Ok\" to change to the PIN > enter the PIN and press \"Ok\".<\/li><\/ol><\/div><\/div>\n <\/div>
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    \n \n How to turn off the equipment?<\/span>
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    Enter the menu with the \u201cTechnician\u201d profile credentials and press the power off button.<\/p><\/div><\/div>\n <\/div>

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    \n \n How to restart the equipment?<\/span>
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    Enter the menu with the \u201cTechnician\u201d profile credentials and press the restart button.<\/p><\/div><\/div>\n <\/div>

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    \n \n How to close a period?<\/span>
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    1. Enter the menu with the credentials with the \u201cSupervisor\u201d profile.<\/li>
    2. Press the \"Period close\" button.<\/li>
    3. Press the \"Period Close\" button again.<\/li><\/ol><\/div><\/div>\n <\/div>
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      \n \n How to close the period at Zero (to withdraw all the money inside the equipment)?<\/span>
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      1. Enter the menu with the credentials with the \u201cSupervisor\u201d profile.<\/li>
      2. Press the \"Period close\" button.<\/li>
      3. Press the \u201cChange working capital\u201d button.<\/li>
      4. Press the clear button > press \"Ok\".<\/li>
      5. Press the \"Close period\" button.<\/li><\/ol><\/div><\/div>\n <\/div>
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        \n \n How to change the working capital?<\/span>
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        1. Enter the \"Supervisor\" menu.<\/li>
        2. Press the \"Change working capital\" button.<\/li>
        3. Set the working capital and press \"ok\".<\/li><\/ol><\/div><\/div>\n <\/div>
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          \n \n How to change network settings?<\/span>
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          1. Enter the menu with the \u201cTechnical\u201d profile credentials.<\/li>
          2. Press the \u201cNetwork Settings\u201d button.<\/li>
          3. Set the IP manually or select automatic (DHCP ON) and press \"Ok\".<\/li><\/ol><\/div><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            \n

            Need help?<\/h2>

            If you cannot find an answer to your question, we are at your disposal to clarify any doubts.<\/p>

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            \n Talk to us<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Dinheiro\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            Personalized support for each customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Discover Zarph Global Support: our automated support platform, ensuring excellence and efficiency.<\/p>

            Get quality assistance for your cash management needs with Zarph.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            P\u00e1gina de suporte O suporte t\u00e9cnico da Zarph est\u00e1 dispon\u00edvel para fornecer assist\u00eancia r\u00e1pida e eficaz. Se precisar de ajuda com os nossos produtos e servi\u00e7os, conte connosco para encontrar solu\u00e7\u00f5es r\u00e1pidas e precisas. Na Zarph, a nossa equipa de apoio est\u00e1 sempre dispon\u00edvel para ajudar. Garantimos assist\u00eancia personalizada e eficiente, resolvendo as suas quest\u00f5es […]<\/p>","protected":false},"author":2,"featured_media":406,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-364","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSuporte t\u00e9cnico Zarph | Assist\u00eancia e solu\u00e7\u00f5es r\u00e1pidas<\/title>\n<meta name=\"description\" content=\"Precisa de ajuda? 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