ATM network

Interbank System of electronic services on the basis of the use of bank cards, in particular through operations in ATM’s and automatic payment terminals

Automatic Payment

Name of a service launched by SIBS on behalf of the participating banks to service ATM

Automatic Payment Terminal (APT)

Name of a service launched by SIBS on behalf of the participating banks to service ATM

Automated Teller Machine (ATM)

Automatic Equipment that allows holders of bank cards with magnetic tape and/or chip access the services available to those cards, in particular, raise money from accounts, check balances and account movements, make fund transfers and deposit money. The ATMs can operate in real-time system, with connection to automatic system of the issuer of the card, or on-line, with access to a database of authorized that contains information concerning the account of deposits associated with the debit card.


Back Office

In contrast to Front Office, Back Office refers to rear operations.



Credit institution whose business is to carry out financial transactions and financial services, of which the most common are the granting of credit and the receipt of customer deposits, which pays.

Bank card user’s authentication

Method used for the user-id/ holder of the bank card. There are different forms of authentication: the secret code (PIN ) and signature (in ATM network PIN use is mandatory for all debit cards). You may also be asked for an identification document for signature verification or to check that the name listed on the card is the same as the identification document. There are some type of terminals that authentication is not requested to the holder. In Portugal this occurs in some public pay phones and highways or bridges tolls.

Banking Card

It’s a payment instrument, in the form of a plastic card, 2,12x 3,38, available by the issuer to the holder so that he can make payments and/or cash withdrawals and other transactions using the account to which it is associated.


Value representation provided by an issuer, with paper as support; each banknote will have a serial number and an associated face value.

Banknote Falsification

Changing the face value or other element of the banknote with the intention of putting it into circulation.


Bank International Code. Matches a pattern of SWIFT internationally used as identification code of banking institutions.


Identification method of the holder of the payment instrument or the user of the system through the fingerprint, voice recognition or iris scan.


Card Reader

Equipment, autonomous or not, able to read and transmit existing information on a card that can be graphical, magnetic, electronic or other. The card reader can read in the following ways: manual, motorized, proximity and contactless.



Value with physical representation, banknotes and coins.

Cash-in-transit company|CIT

Company responsible for the collection, transportation and handling of values and money (banknote and coin).

Cash Management

Process that controls and documents cash circulation inside the company.

Credit card

Card which indicates that it was granted a credit line to its holder, allowing it to make purchases and raise money up to a limit agreed in advance; the credit granted may be settled in its entirety at the end of a specific period of time or can be settled partially, the balance being considered as an extension of credit. Interest is charged on the amount of any extension of credit and, sometimes, is charged an annual fee to the holder.

Card retailer / fidelity card

Card issued by non-banks institutions to be used in certain commercial establishments. Generally, was granted a credit line for the card holder.


K7 in financial terms generally refers to a box to store banknotes or coins.


Payment instrument to manage funds that are available to holders or their representatives in deposit accounts opened in credit institutions.


Generic Form or metallic form of representation of value provided by an issuer. In the latter case each coin has a face value.

Coins and banknotes recycling

Operation that involves the separation of banknotes and coins of denominations pre-determined that will later be used for spare change in equipment.

Coins deposit

Operation from which the coins are placed in a secure location with the exact discrimination of the operation and registration. May or may not have been a change of ownership.

Counterfeit banknotes

Illegal reproduction of graphic methods, photocopy or other, with intention to imitate the true banknote.

Cutting-edge technology/Leading-edge technology

Cutting-edge technology, the most advanced.


Debit Card

Card that allows the holder to raise money in automated teller machines (ATM) or pay directly purchases with funds from his account at a depository credit institution (can sometimes accumulate other functions, for example, credit card, card prepaid or the cheque guarantee card).

Direct Debit

Direct debit, on the basis of authorization to debit account and a collection instruction transmitted by the lender or its representative processed by DDS (direct debit system).


Face Value of a banknote. The first series of Euro banknotes contemplates 7 denominations (5, 10, 20, 50, 100, 200 and 500).


Electronic money

Value stored electronically on a card with micro-processor or hard disk of a personal computer.


Element that changes color (OVI)

Security element present in the right back corner of the banknotes 50, 100, 200 and 500 euros. Consists on the value of printed denomination with variable color ink, depending on the incidence of light.

Electronic Lock

Lock that can be operated, normally open, via an electrical signal sent to a point of decision.

Enterprise resource planning (ERP)

Software platform developed to integrate all departments of a company enabling the storage and flow of all information in order to optimize decisions at the level of financial management and control.


Whereas machines of cash deposit, sale and payment for goods or services, is a device for intermediate storage of money that can be sent to internal deposits or returned to the user in the event of cancellation of the operation.


Designation of the European currency adopted by the European Council, at its meeting in Madrid on 15 and 16 December 1995.

Euro banknotes

Banknotes issued in accordance with the requirements of Decision ECB / 2001/7 and the technical specifications established by the ECB Council .



Corresponds to a percentage of the value of a transaction as a form of remuneration for the services of intermediation.

Front Office

Store Front; operation in-person customer service; The front office can be fully electronic.


Holographic Element

Security element present in the lower right corner of the front of the banknotes of 50, 100 , 200 and 500 euros that consists in a laminate member diffractive effect.


Intelligent Deposit

Operation of banknotes and/or coins in terms described to which is associated an intelligent operation that gives it additional features.

Internet Protocol (IP)

One of the protocols responsible for the identification of machines and networks and correct routing of messages between them on the internet.


Magnetic Stripe

Electronic safety device on the back of the card that contains information associated with the holder, the issuer and card type. Normally only allows the reading of elements contained.

MB Way

An interbank solution that allows shop and immediate transfers via smartphone or tablet.


Money deposit system

Set of hardware and software process that ensures the deposit business and the follow-up of it.


Network Money/virtual

Electronic money transferred by means of telecommunications networks, for example via the Internet.



In payment systems indicates the existence of a direct connection to a centralized information system for the purpose of authorization or confirmation before performing a transaction.


Outdoor Payment Terminal (OPT)

Automatic payment terminal usually for a specific activity, gas station, for example, operated by the customer self service; when the operation starts the client does not know the amount of the transaction, and requested authorization for a maximum value. After completion of the operation, the terminal informs the management entity of the actual amount of the received authorization.



Paper money

Paper representing a certain value, issued by a State bank and with the same function of the coins.


Payment cards Company

Company that owns payment cards (credit, debit or prepaid) and can provide a set of services (marketing, processing, etc.) to institutions issuing the cards.


Payment Kiosk

A solution of generic use able to accept any payment requested by a management application for internal or external to the equipment.


Payment System

Consists of a set of instruments, banking procedures and, typically, interbank systems for transfer of funds to facilitate the circulation of money.


Personal Code

See Personal Identification Number (PIN).


Personal Identification Number (PIN)

Numerical code (secret) that the card holder may need to use for identification. In the electronic transactions is equivalent to signature.



Remote Monitoring

Remote monitoring of a data processing operation and network performance in order to realize any deviation from established operating parameters.


Direct sale to the final client, product or service consumer, without intermediaries.


Recirculated banknotes

Banknotes used that once verified its authenticity and quality, are delivered to the customers.


Communication via radio frequency used between tag and reader’s for unique identification cards, labels books, cars.




Compartment with security to store money, goods or documents of value.


Secret Code

See Personal Identification Number (PIN).


Security thread

Security element present in all denominations of euro banknotes. The filament is continuous, metallic, magnetic, encoded, contains text and is fully embedded in the paper.


Serial number of a banknote

Identifier of a banknote. On the back of the euro banknotes is recorded 2 times and is composed of 1 letter + 11 digits.


SSL Protocol

Secure communication system based on public keys.




Science whose object is the application of scientific and technical knowledge for industrial and commercial purposes.


Transmission Control Protocol (TCP)

Protocol for communication between networked computers.


Touch Screen

Screen endowed with mechanisms of interaction that allow the user acts on the data presented.



Unattended environment

Environment in which the customer obtains the products or services through a machine provided for this purpose.



Figures visibles to transparency, being formed by differences in the thickness of the layer of cotton fiber deposited during the formation of a sheet of paper.